California Rent A Terms and Conditions.

What’s included?
All California Rent A rental rates include:

· Unlimited Mileage.

· Loss Damage Waiver (LDW) which is a combination insurance of both Collision Damage Waiver (CDW) and Theft Waiver. As long as you adhere to the rental policy of the supplier you will not be held responsible for the cost of replacement or repair to your hire vehicle.

· Uninsured Motorist Protection (UMP) up to $1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run Motorist Protection (UMP) that provides the renter and family members travelling together in the rented vehicle with up to $1,000,000 of non-stacked coverage for bodily injury sustained while driving the rental car, and caused by another driver who has no insurance, minimal insurance, or is a hit-and-run driver.

· Supplemental Liability Insurance (SLI) up to $1m Liability Cover. All drivers included on the rental agreement will not be held liable for third party claims for bodily injury or property damage resulting from an accident.

· All Taxes and Airport Fees.

If the Gold Rate is purchased this will include your first tank of petrol and extend the insurance to accommodate additional drivers.

· Alamo Gold covers up to three additional drivers.

What’s not included?
Mandatory Government Fee or Facility Charge in some locations (please see appropriate section below)
Personal accident insurance (PAI): this is probably covered in your holiday insurance. It is an option, which you will be offered on collection of the car.
Additional non-mandatory insurances.
Insurance exclusions - see the relevant insurance sections.
Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car.
Out of hour’s charges.
Optional extras. (For example Child seats, Snow Chains, etc)
One-way rental charges where applicable.
Young drivers charges where applicable.
Garaging, tolls, congestion charges, parking and traffic fines.
Additional driver’s charges where applicable - please check online or with our reservations department at the time of booking. These charges are payable locally.

Customer Facility Charges - CFC's
Suppliers are currently making Customer Facility Charges in some depots. These charges are made by all car rental companies in these locations and are usually made for the maintenance of car rental facilities or upgrading of security. For more information please contact our reservations department.

Insurance and Excess
Collision damage waiver and loss damage waiver covers you for damage in the event of an accident unless the accident is caused by your negligence, you are under the influence of drink or drugs, you are using the vehicle in a prohibited way or your licence is invalid or invalidated or, indeed acting in any manner which invalidates cover. In addition, if you commit a driving offence or are deemed to be at fault by the provider of the hire vehicle, the provider may refuse to provide you with a replacement vehicle. In such an event, no refund will fall due to you.
Please note that windscreens, tyres, and towing charges may not be covered under the inclusive policy. However, an optional extra protection insurance is offered to waiver liability by some providers. Additional insurance may be required if the vehicle is to be used across borders (Items paid locally may be subject to tax).
There is no insurance excess payable on our vehicles.

Rates and charges
Rates are based on the currency exchange rates prevailing at the time of quotation/booking. We reserve the right to increase the cost of the booking as a result of adverse currency fluctuation but, in the unlikely event that we do wish to increase the price, you may cancel the booking within 48 hours of being advised of the change, without charge and, receive a full refund of monies paid by you. In the unfortunate event of inaccuracy in the price at the time of booking, we will advise you of the correct price and, if that price is not acceptable to you, the booking will be cancelled at no charge.

Payment Methods
Payment for reservations can be made in the following ways, Visa, Visa Delta, MasterCard or Switch. We also accept cheques. If paying by cheque there must be at least 21days before the hire is due to start. Please make cheques payable to U.S. Rent A Car Ltd and send them to PO Box 304, Aldershot, GU12 4WU. Please note you’re booking reference number on the back of the cheque. On receipt of your cheque a member of our reservations team will contact you to confirm its arrival.

Flight information
For airport pick-ups, it is essential that California Rent A be given the correct flight number and arrival time, before departure. This can be done either online or by phone.
If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

Driver’s age
California Rent A deals with many suppliers in America, the general rule states that drivers between the ages of 21 to 24 will be levied with a young driver’s surcharge of $20-$25 per day, per driver plus tax. Our suppliers do not have an upper-age limited but can refuse to hire a vehicle if the customer is not fit to drive.

Vehicle Availability
Most vehicles are available on a 24 hour free sale basis. Specialist vehicles such as 4x4's, luxury, Premium, Convertibles, 7,8,12 & 15 seater Minivans are all on a 48 hour request basis with our suppliers. Please note that your credit card will not be charged until your booking has been confirmed. Should your requested vehicle not be available, we will contact you via email or by any contact number provided.

Cancellation administration charge
California Rent A will levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see below). Unless cancelled within the first 48 hours of booking (cooling off period)
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.
All cancellations must be made in writing, emailed to or faxed to 0845 226 8524 (and vouchers returned) and will take effect from the date received by California Rent A

Cancellation charges

7 or more days before start date £50.00
6-4 days before start date 50%
3-1 days before start date 75%
24 Hours before start date 100%
Vouchers must be returned as soon as possible and be received by us before the date on which they could be used otherwise no refund of any pre-payment will be made.
Amendment charges

A charge of £15.00GBP may apply in the event of any amendment of any confirmed reservation.

Period of rental
Rental days are based on 24-hour units, commencing at the time of pick-up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.
Special requests
Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats.
Snow Chains and Ski Racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability.
Emailed Quotes
Quotes that are received via email are not a guarantee of price or availability. Prices are subject to change at any time without notice. Once booked and confirmed your hire price is guaranteed unless subject to any of the conditions laid out here.

One-way rentals
One-way rental charges are based on a city-to-city basis and are always on request. The one-way rental charge shown on this site are only an example and although they are correct at time of quoting our supplier retains the right to change this at anytime without notice. All one-way rental charges are paid locally and are not permitted on Economy 2dr or 4dr.
One way fees are subject to local taxes.

0 - 200 miles $50.00
201 - 500 miles $100.00
501 - 1000 miles $300.00
Over 1000 miles $500.00

These fees do not apply to One Way Rentals within the states of California or Florida.
Out of hour’s charges
In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

Driving licence
Drivers must produce a full driving licence from their Country of residence (we cannot accept bookings from U.S. or Canadian driving licence holders), which they have held for at least one year. UK Drivers with a new style licence must have all sections with them.
In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
It is the driver’s responsibility to ensure that he/she has the appropriate driving licence
Our reservations agent must be informed of any endorsements that lead to a ban on the driver’s licence, as we may not be able to take your booking.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
Faxed or photocopied licences are not acceptable.

Rental documents
The rental voucher must be presented when picking up your rental car. California Rent A cannot be held responsible for rentals rejected if a voucher is not presented.
You should retain your rental documents and related receipts for a minimum of 28 days after returning home.

Additional drivers
Charges often apply for additional drivers and are payable locally on pick-up. California Rent A cannot be held responsible for any increase in charges. Please check online or with our reservations department at the time of booking.

Local Deposits
Deposits vary by destination but are generally $100.00 per week.
A valid credit card in the name of the lead driver must be produced upon collection of the car, as a form of deposit.
Cash deposits are rarely accepted.

Provision of cars

Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.

Number of passengers
Our rental cars are insured for a maximum number of passengers. California Rent A cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

Driving restrictions
Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.

All taxes are included except those on any extras purchased locally. E.g. One-way drop-off fees, child seats and additional drivers.
California Rent A reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions.
Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that State.

Car type/suitability

California Rent A is unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided.
If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and California Rent A in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by California Rent A

Mechanical difficulties/accidents

In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours.
In the event of an accident you must also complete an accident report form by the end of the rental period.
Local police should also be notified in the case of accidents and a signed police report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved.
Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.

California Rent A aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both California Rent A and our local car rental partner. In such an event California Rent A reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. California Rent A can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers. Actions against California Rent A are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.

General conditions

All bookings by our customers are subject to our terms and conditions.
The customer acknowledges that in making a booking with California Rent A he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.
The cost and conditions of all insurances and items are subject to change without prior notice and subject to local tax. California Rent A cannot be held responsible for changes outside of its control.
California Rent A acts as a car rental broker and agent for various independent rental companies in the USA Bookings made through California Rent A are subject to these terms and conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company, which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law.
California Rent A cannot accept liability for any charges incurred on documentation signed for and accepted locally.
California Rent A will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.
Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication – September 2003.

Consequential loss

California Rent A are responsible for losses you suffer as a result of California Rent A breaking this agreement, if the losses are a foreseeable consequence of California Rent A breaking the agreement. Losses are foreseeable where both you and California Rent A could contemplate them at the time our agreement is formed. California Rent A is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and California Rent A (such as loss of profits or loss of opportunity).

Force majeure

California Rent A shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, California Rent A may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the client’s original billing address.

California Rent A is a trading style of U.S. Rent A Car Ltd