California Rent A Car.co.uk Terms and Conditions.
All California Rent A Car.co.uk rental rates include:
· Unlimited Mileage.
· Loss Damage Waiver (LDW) which is a combination
insurance of both Collision Damage Waiver (CDW) and Theft Waiver. As
long as you adhere to the rental policy of the supplier you will not
be held responsible for the cost of replacement or repair to your hire
· Uninsured Motorist Protection (UMP) up to
$1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run Motorist
Protection (UMP) that provides the renter and family members travelling
together in the rented vehicle with up to $1,000,000 of non-stacked
coverage for bodily injury sustained while driving the rental car, and
caused by another driver who has no insurance, minimal insurance, or
is a hit-and-run driver.
· Supplemental Liability Insurance (SLI) up
to $1m Liability Cover. All drivers included on the rental agreement
will not be held liable for third party claims for bodily injury or
property damage resulting from an accident.
· All Taxes and Airport Fees.
If the Gold Rate is purchased this will include your first tank of petrol
and extend the insurance to accommodate additional drivers.
· Alamo Gold covers up to three additional drivers.
What’s not included?
Mandatory Government Fee or Facility Charge in some locations (please
see appropriate section below)
Personal accident insurance (PAI): this is probably covered in your
holiday insurance. It is an option, which you will be offered on collection
of the car.
Additional non-mandatory insurances.
Insurance exclusions - see the relevant insurance sections.
Fuel: a deposit is often payable for fuel and is usually refunded if
the car is returned with a full tank. Fuel policies vary. Please check
when you pick up your car.
Out of hour’s charges.
Optional extras. (For example Child seats, Snow Chains, etc)
One-way rental charges where applicable.
Young drivers charges where applicable.
Garaging, tolls, congestion charges, parking and traffic fines.
Additional driver’s charges where applicable - please check online
or with our reservations department at the time of booking. These charges
are payable locally.
Customer Facility Charges - CFC's
Suppliers are currently making Customer Facility Charges in some depots.
These charges are made by all car rental companies in these locations
and are usually made for the maintenance of car rental facilities or
upgrading of security. For more information please contact our reservations
Insurance and Excess
Collision damage waiver and loss damage waiver covers you for damage
in the event of an accident unless the accident is caused by your negligence,
you are under the influence of drink or drugs, you are using the vehicle
in a prohibited way or your licence is invalid or invalidated or, indeed
acting in any manner which invalidates cover. In addition, if you commit
a driving offence or are deemed to be at fault by the provider of the
hire vehicle, the provider may refuse to provide you with a replacement
vehicle. In such an event, no refund will fall due to you.
Please note that windscreens, tyres, and towing charges may not be covered
under the inclusive policy. However, an optional extra protection insurance
is offered to waiver liability by some providers. Additional insurance
may be required if the vehicle is to be used across borders (Items paid
locally may be subject to tax).
There is no insurance excess payable on our vehicles.
Rates and charges
Rates are based on the currency exchange rates prevailing at the time
of quotation/booking. We reserve the right to increase the cost of the
booking as a result of adverse currency fluctuation but, in the unlikely
event that we do wish to increase the price, you may cancel the booking
within 48 hours of being advised of the change, without charge and,
receive a full refund of monies paid by you. In the unfortunate event
of inaccuracy in the price at the time of booking, we will advise you
of the correct price and, if that price is not acceptable to you, the
booking will be cancelled at no charge.
Payment for reservations can be made in the following ways, Visa, Visa
Delta, MasterCard or Switch. We also accept cheques. If paying by cheque
there must be at least 21days before the hire is due to start. Please
make cheques payable to U.S. Rent A Car Ltd and send them to PO Box
304, Aldershot, GU12 4WU. Please note you’re booking reference
number on the back of the cheque. On receipt of your cheque a member
of our reservations team will contact you to confirm its arrival.
For airport pick-ups, it is essential that California Rent A Car.co.uk
be given the correct flight number and arrival time, before departure.
This can be done either online or by phone.
If this is not available at the time of booking, please ensure that
you inform us of this at least 7 days prior to departure, either online
or by phone. No responsibility can be accepted or compensation allowed
for a failed rental due to the late provision of this information.
California Rent A Car.co.uk deals with many suppliers in America, the
general rule states that drivers between the ages of 21 to 24 will be
levied with a young driver’s surcharge of $20-$25 per day, per
driver plus tax. Our suppliers do not have an upper-age limited but
can refuse to hire a vehicle if the customer is not fit to drive.
Most vehicles are available on a 24 hour free sale basis. Specialist
vehicles such as 4x4's, luxury, Premium, Convertibles, 7,8,12 &
15 seater Minivans are all on a 48 hour request basis with our suppliers.
Please note that your credit card will not be charged until your booking
has been confirmed. Should your requested vehicle not be available,
we will contact you via email or by any contact number provided.
Cancellation administration charge
California Rent A Car.co.uk will levy a charge for cancellation of any
booking you are unable to honour prior to your collection date (see
below). Unless cancelled within the first 48 hours of booking (cooling
No refunds will be given for rentals ended early, late collections,
no shows or cancellations made after the rental start date.
All cancellations must be made in writing, emailed to email@example.com
or faxed to 0845 226 8524 (and vouchers returned) and will take effect
from the date received by California Rent A Car.co.uk.
7 or more days before start date £50.00
6-4 days before start date 50%
3-1 days before start date 75%
24 Hours before start date 100%
Vouchers must be returned as soon as possible and be received by us
before the date on which they could be used otherwise no refund of any
pre-payment will be made.
A charge of £15.00GBP may apply in the event of any amendment
of any confirmed reservation.
Period of rental
Rental days are based on 24-hour units, commencing at the time of pick-up.
If you wish to extend the rental period after collection of the car,
or if you return the car late, you will be charged locally at the local
daily rate, which may be higher than our rates. No refunds are payable
on cars returned early.
Child seats: these are mandatory in most countries and must be requested
at the time of booking. Although instructions will be provided you will
be required to fit the child seat yourself. For older children, it is
recommended that you take your own booster seats.
Snow Chains and Ski Racks: these are available in some locations and
should be specially requested at the time of booking. There is usually
a charge for them which is payable locally. No guarantee can be made
regarding their availability.
Quotes that are received via email are not a guarantee of price or availability.
Prices are subject to change at any time without notice. Once booked
and confirmed your hire price is guaranteed unless subject to any of
the conditions laid out here.
One-way rental charges are based on a city-to-city basis and are always
on request. The one-way rental charge shown on this site are only an
example and although they are correct at time of quoting our supplier
retains the right to change this at anytime without notice. All one-way
rental charges are paid locally and are not permitted on Economy 2dr
One way fees are subject to local taxes.
0 - 200 miles $50.00
201 - 500 miles $100.00
501 - 1000 miles $300.00
Over 1000 miles $500.00
These fees do not apply to One Way Rentals within the states of California
Out of hour’s charges
In most locations flights will be met and cars supplied outside of normal
working hours. However, there may be an additional charge for this service
payable locally. This will be quoted when your flight timings are given
to us. In the event that a flight is delayed, causing the car pick-up
to fall outside normal working hours, the additional charge will be
made locally, where the out of hours service is available.
Drivers must produce a full driving licence from their Country of residence
(we cannot accept bookings from U.S. or Canadian driving licence holders),
which they have held for at least one year. UK Drivers with a new style
licence must have all sections with them.
In certain locations and for some car types, drivers must have held
a full licence for a minimum of 2 years.
It is the driver’s responsibility to ensure that he/she has the
appropriate driving licence
Our reservations agent must be informed of any endorsements that lead
to a ban on the driver’s licence, as we may not be able to take
No refunds will be given for rentals rejected due to non-production
of a driving licence or non-disclosed endorsements.
Faxed or photocopied licences are not acceptable.
The rental voucher must be presented when picking up your rental car.
California Rent A Car.co.uk cannot be held responsible for rentals rejected
if a voucher is not presented.
You should retain your rental documents and related receipts for a minimum
of 28 days after returning home.
Charges often apply for additional drivers and are payable locally on
pick-up. California Rent A Car.co.uk cannot be held responsible for
any increase in charges. Please check online or with our reservations
department at the time of booking.
Deposits vary by destination but are generally $100.00 per week.
A valid credit card in the name of the lead driver must be produced
upon collection of the car, as a form of deposit.
Cash deposits are rarely accepted.
Provision of cars
Our local car rental partner can refuse to provide a car to any customer
who is, in their opinion, unfit to drive or does not meet eligibility
requirements. In such circumstances your contract with us will terminate
immediately, and we will have no further liability to you, and no refund
will be due.
Number of passengers
Our rental cars are insured for a maximum number of passengers. California
Rent A Car.co.uk cannot accept responsibility if the vehicle is not
large enough to fit all passengers and luggage on arrival if details
were not supplied at the time of booking. In the interest of safety
this number must not be exceeded and if exceeded the insurance will
Restrictions are applicable when crossing country and state borders.
Please consult our reservations department at the time of booking as
to whether border crossing is permitted and what, if any, charges apply.
All taxes are included except those on any extras purchased locally.
E.g. One-way drop-off fees, child seats and additional drivers.
California Rent A Car.co.uk reserves the right to levy any government
increases in local taxes that may be introduced after the printing of
these terms and conditions.
Any additional charges payable on arrival are subject to local taxes
at the prevailing rate in that State.
California Rent A Car.co.uk is unable to guarantee a particular make,
model or fuel type of car. The car shown on your voucher is for guidance
only and may be substituted for an alternative, similar or upgraded
car (at no extra cost).
If it becomes impossible to provide your booked car due to breakdown
or an accident, a similar or upgraded car will be provided.
If you are dissatisfied in any way with the standard of your booked
car, you must advise our local car rental partner immediately and California
Rent A Car.co.uk in writing within 28 days of your return. Failure to
do so may result in any claims not being accepted or settled by California
Rent A Car.co.uk.
In the event of any mechanical difficulties or accidents involving your
car, it is important that details are reported to our local car rental
partner within 24 hours.
In the event of an accident you must also complete an accident report
form by the end of the rental period.
Local police should also be notified in the case of accidents and a
signed police report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace
a vehicle. Their name and contact details are shown on your voucher
and rental agreement.
You should retain copies of all rental documentation in the event an
insurance company is involved.
Your insurance cover may be invalidated if this procedure is not followed
correctly and this may prejudice any claim for compensation.
California Rent A Car.co.uk aims to resolve complaints within 28 days
of receipt. In doing so a situation may arise where customers or travel
agents receive a refund, goodwill gesture and/or compensation payment
of a duplicated nature, from both California Rent A Car.co.uk and our
local car rental partner. In such an event California Rent A Car.co.uk
reserves the right to recover such duplicated payments at any time within
two calendar years of such an event. Some complaints may take longer
than 28 days owing to the nature of the issue and information provided.
California Rent A Car.co.uk can only consider complaints that reach
them within 180 days of the final day of rental to which the rental
voucher refers. Actions against California Rent A Car.co.uk are restricted
to the laws that occur within the jurisdiction of the United Kingdom
All bookings by our customers are subject to our terms and conditions.
The customer acknowledges that in making a booking with California Rent
A Car.co.uk he/she does so only on the basis of the material contained
in our brochure, voucher, on our website or information provided on
the phone by its employees.
The cost and conditions of all insurances and items are subject to change
without prior notice and subject to local tax. California Rent A Car.co.uk
cannot be held responsible for changes outside of its control.
California Rent A Car.co.uk acts as a car rental broker and agent for
various independent rental companies in the USA Bookings made through
California Rent A Car.co.uk are subject to these terms and conditions.
Please note that the rental of the vehicle will be subject to the law
of the country in which it is supplied to you and for this reason you
will be required to sign a rental contract with the rental company,
which supplies the vehicle. You should satisfy yourself that you understand
(and agree) to its terms and conditions, as you will be subject to,
and must comply with these terms, and the local law.
California Rent A Car.co.uk cannot accept liability for any charges
incurred on documentation signed for and accepted locally.
California Rent A Car.co.uk will not be held responsible for anyone
driving under the influence of alcohol/drugs, causing willful damage,
off road driving or driving without due care and attention. The customer
will accept responsibility in respect of such claims. This list is not
Cars and all offers are subject to availability. All information in
these terms and conditions, including prices, is correct at the time
of publication – September 2003.
California Rent A Car.co.uk are responsible for losses you suffer as
a result of California Rent A Car.co.uk breaking this agreement, if
the losses are a foreseeable consequence of California Rent A Car.co.uk
breaking the agreement. Losses are foreseeable where both you and California
Rent A Car.co.uk could contemplate them at the time our agreement is
formed. California Rent A Car.co.uk is not responsible for indirect
losses which happen as a side effect of the main loss or damage and
which are not foreseeable by you and California Rent A Car.co.uk (such
as loss of profits or loss of opportunity).
California Rent A Car.co.uk shall not be liable itself or vicariously
through its local car rental suppliers for either a failure to perform
or delay in performing any of its obligations under or pursuant to this
booking, voucher, reservation, rental or terms and conditions, if and
in so far as performance is delayed, hindered or prevented by force
majeure, which expression shall mean any event beyond the reasonable
control of the party in question. In the event that the force majeure
persists for more than 14 consecutive days, California Rent A Car.co.uk
may terminate and withdraw this booking, reservation or rental by giving
14 days notice to the client’s original billing address.
California Rent A Car.co.uk is a trading style of U.S. Rent A Car Ltd