California Rent A Help Section - Home

California Car Hire

If you have any questions or queries not covered in our help section please call our reservations department on 0845 226 8523.
Question 1. What do your rates include?
All our rates include the following - Unlimited Mileage, C.D.W, Theft Waiver, Uninsured Motorist Protection, Supplementary Liability Insurance, Local Taxes and Airport Surcharges. If you require additional drivers, remember to select the "GOLD" rate.
Question 2. Is there anything else to pay locally?
No, all insurances and taxes are included in our hire. If you require optional extras, for example, a child seat, this is payable locally.
Please note the new facility charge levied in some locations is not included in any pre-payable rate - this charge must be paid locally. Please see our terms for more details.
Question 3. What is the difference between Fully Inclusive and Gold?
Both insurances are the same however if you select the gold rate it extends the insurances to include additional drivers, and pre-pays your first tank of petrol.
Question 4. Can I do a One Way Rental and how much do they cost?
One way rentals are permitted on all vehicles apart from the Economy 2 door and 4 Door. The costs for one way rentals vary, but are always paid for locally, directly to the supplier.
For more information please contact our reservations centre.
Question 5. Can I drive the vehicle out of State?
You are free to drive the vehicle in to any U.S. state you wish. You can also cross in to Canada; restrictions may apply. Please check with our reservations centre for confirmation. Unfortunately, at present, you cannot enter Mexico.
Question 6. I have points on my licence - can I still rent a vehicle?
Speeding offences are fine. Any other offences should be checked with us before booking.
Question 7. I am between the ages of 21-24, can I hire a vehicle?
Drivers aged 21-24 are usually subject to a young driver's fee of approximately $20.00 plus tax per day, however here at U.S. Rent A Car we have negotiated a contract with our supplier Budget Rent A Car to waive this charge, if you require more information, please contact our reservations centre.
Question 8. I am not from the UK. Can I still rent a vehicle?
Yes, drivers must produce a full driving licence from their Country of residence which they must have held for a minimum of one year. Drivers must also be holders of a major credit card. Unfortunately at present we cannot accept bookings from U.S. or Canadian driving licence holders.
Question 9. What is an Evoucher?
An Evoucher is your proof to our supplier that you have paid for your vehicle and Insurance already. You must take a copy of your Evoucher with you. Without this, our supplier will either refuse your hire or ask you to pay for it again. Only Budget Rent A Car vouchers are ever sent via post.
Question 10. When will I receive my Evouhcer?
Evouchers are sent out within 72 hours of confirmation. If your rental is within 72 hours then it is considered urgent and will be forwarded as soon as possible.
Question 11. I have not received my Evoucher.
If you have not received your Evouhcer please contact us and we will deal with your request as soon as possible.
Question 12. The details are incorrect on my Evouhcer.
If you receive your Evoucher and discover the details to be incorrect please contact us immediately
Question 13. I am having problems opening my Evoucher
The Evoucher is sent in a PDF format which can only be read by Adobe Acrobat Reader. You can get this free of charge from; you will find a quick link available in the email to which the Evoucher is attached. If you receive the email and cannot see the Evoucher attachment due to a message that reads "OE removed access to the following unsafe attachments in your mail" simply click on the forward button above it and your Evoucher will appear. For your own piece of mind please then run your own anti virus software over the file.
Question 14. If I return the vehicle early will I receive a refund for unused days?
Unfortunately, no refunds are given if the vehicle is returned early, regardless of the circumstances. You may be able to claim from your travel insurance and we will provide any documentation you may require.
Question 15. What do I need to collect the vehicle?
To collect your vehicle you will require a copy of our Evouhcer, your full driving licence and a credit card for a refundable security deposit. If you have the new style licence, then both parts are required.
Question 16. What happens if my flight is delayed?
As long as we have your flight number at least 7 days before your departure date, then the supplier will wait for you.
Question 17. I have a query about a past rental.
All queries must be placed in writing and forwarded to us as soon as possible. We will require your rental agreement number and copies of any materials that would help speed up the completion of your complaint. We aim to resolve all complaints within 28 days.
Question 18. What are the cancellation terms?
All our customers have the option to cancel free of charge within the first 48hours. After this time period, charges are as follows.

7 or more days before start date £50.00
4-6 days before start date 50%
1-3 days before start date 75%
24 Hours before start date 100%

Question 19. How do I cancel?
Cancellations must be put in writing and emailed to us. Cancellations begin from the date we receive it in writing. If we have sent you your voucher via post, this must be returned.
*All special offers are subject to availability and can be terminated at any time without prior notice. Call 0845 226 8523 for details - click here to go to the home page for California Car Hire